Marta is a pensioner. She pays her bills at the postal office. This time things went faster, as her daughter had registered her in the online queue with an app, and when Marta's turn came she received a notification and left the nearby store to be served at the office promptly.
"I paid the rent and my phone bill. It's very convenient. Not like before, when everyone was waiting in line, angered and cursing. I remember that going to the postal office was a real test of strength. But now everything's very fast and very peaceful. It's nice," she said.
The postal service introduced its mobile apps five years ago, but early 2018 saw increased functionality to both its iOS and Android versions. One of the most handy features is the online queue, which allows for rather shopping while waiting and registering to be served before actually arriving at the post office.
You can also find the nearest post office and see how many people are waiting in the queue there.
People sending packages can also use the app to track them.
Meanwhile, those on the receiving end, if they've supplied their phone number upon ordering, receive text messages instead of the usual paper notifications.
Since the system was introduced, a monthly average of 50,000 text messages have been sent to Latvian clients receiving packages, the postal service says.
