Routes from Tallinn in Estonia and Helsinki in Finland to St Petersburg have suffered some disruption in recent days after Russian transport authorities reportedly withdrew the operating license of Lux Express' Russian arm, ZAO Evrolains.
On January 2 Russian border guards did not allow Lux Express coaches belonging to ZAO Evrolains to cross the Finnish-Russian border. The reason given was that the firm's international transport license has been temporarily suspended for the Helsinki-St Petersburg and Tallinn-St Petersburg routes, the company said in a news release.
However, all scheduled departures were continuing, though some passengers were being asked to walk across the border on foot in order to board another coach on the Russia side, Estonian public media ERR reported.
In a statement to LSM, Lux Express said: "The decision of the authorities of Russian Federation does not affect passengers who have planned to go to Moscow or St. Petersburg and other Lux Express destinations from Riga."
The suspension of the license concerns only ZAO Evrolains coaches and does not affect the Tallinn-St Petersburg departures served by Lux Express Estonia. Lux Express passengers can check their departure operator on their tickets.
"Serving of all passengers is our number one priority. All of our team is currently working on seeking the best solutions for our clients. We have ordered replacement buses, organized trains and bus tickets to other carriers and, if necessary, we have also accommodated travelers," said Lux Express Sales Manager Sander Lõhmus and apologized for the inconvenience to affected passengers.