DoctorOnline platform demanded in Latvia

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Demand for remote consulting platform DoctorOnline has increased significantly due to COVID-19, said business development director Santa Batuhtina-Banga to Latvian Radio on May 14.

When the business took off, around 10 consultations a week would take place. Now, the number has increased to 50-80 consultations a day. The number of medical staff registered on the platform has also dramatically increased.

"This is the first remote medical consultation platform in Latvia. We began working on the platform in 2017 with legislative matters, then began to take practical steps to develop the system," said Batuhtina-Banga.

The director says that the crisis has made people change their habits: they have become more open to remote consultations that previously seemed incomprehensible or suspicious.

The consultations on DoctorOnline take place in video mode. A patient card is filled out during the consultation and the patient receives a complete statement of advice and prescriptions. 

"We have done everything we can to make this counselling an alternative to real-life consultations, making it easier for both patients and health care professionals," said Batuhtina-Banga.

Around 300 medical practitioners are enrolled on the platform, including doctors, professors, doctors' assistants. Initially, only 30 health care professionals were registered, whereas now the number has increased to around 300.

The director says that the company has chosen social responsibility and reduced the price of service during COVID-19.

"We have partners in Central Asian markets; however, when crisis began, we realized that the local market demands our services," said the director.


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