At the end of 2022, payment discipline exceeded 84%.
RNP board member Bernhards Maļinovskis said that customer payment discipline in December exceeded 84%, although the amount of money on the bills increased by 37% against the previous year.
“Despite the fact that the total amount of bills in the final quarter of the year has increased by about a quarter, payment discipline has continued to improve. Factors affecting payment discipline – customers' conscientious attitude towards fulfilling their obligations, […] timely invoicing, regular, active and informed sending of reminders, co-operation with outsourcing debt recovery,” said Maļinovskis.
The number of homes which average close to 100% on debt payment, increased by 20% over the year.
The RNP also indicated that the renovation of the building could lead to a reduction in the regular costs of services.
Comparing a number of similar types of buildings, one of which has been renovated, the other has not – RNP has observed significant differences in monthly bills mainly on heating. Heating costs per square meter in a renovated and unrenovated building may vary even more than twice. At the same time, in renovated houses, heating season can be started one month later and ended earlier.
