The Bank never rings or sends e-mail messages to customers requesting disclosure of customers' private data (account number, payment card data - card number and CVC code on the back of the card, card PIN, Internet bank access passwords, etc.), does not ask to be authorized on the Internet bank or to approve payments.
Luminor calls on customers to be cautious and not to disclose information about the online banking approach or payment card data to third parties.
Also, “Luminor” calls on residents to take care of their loved ones, especially seniors, by warning them not to answer these fraudulent calls or emails.
However, if fraud is suspected, the money has been transferred to a fraudster or payment cards, the online banking data has been leaked, it should be reported to the bank as soon as possible. Even if the card is lost or in the wrong hands, it should be blocked immediately, Kronberga said.
In case of suspicion, “Luminor” asks to let them know by writing an email to [email protected] or by calling the customer service phone 1880 (+371 6717 1880).