Doctors want your healthcare experience stories

On February 1, the Latvian Medical Association (LĀB) starts the “Understand and Support” promotion to draw public attention to the importance of mutual understanding, trust, and support in medical and patient contact for successful healthcare process, the association said.

LĀB said we are increasingly confronted with different types of disagreements and a lack of understanding in the healthcare field. Often doctors are not looking for the cause of deteriorating health, but are trying to treat the consequences. Similarly, patients often do not have enough knowledge in anatomy and health literacy to be able to understand their bodies, and feelings and meaningfully prepare for a doctor's visit and explain the problem. Patients often do not trust medics to the end and often do not follow physician instructions to improve their health status.

LĀB explained that the goal of the campaign is to gather information and experience stories specifically about those situations where understanding and support have yielded positive results in patient and medical staff communication and the further healthcare process.

During the “Understand and Support” promotion, LĀB invites residents and medical workers to anonymously share their stories about the positive and perhaps less positive experiences of communication in healthcare process on the website

The information gathered will be collected and analyzed to draw conclusions on these experiences at a later stage, thus providing more precise guidelines for the necessary improvements in communication between the two parties. Information will also be redirected to specific treatment facilities.

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