Migration offices to introduce 'online queues' soon

Take note – story published 1 year ago

With the introduction of the so-called 'live queue' system at offices of the Department of Citizenship and Migration Affairs (PMLP), the number of clients being served has increased significantly, and the lines are no longer as long as they were at the beginning of summer, when people were accepted by appointment only, according to a PMLP spokeswoman.

Madara Puķe, said that several factors affect the length of lines at PMLP offices: the city in which they are located, the working day and the time of day.

The waiting time ange is wide: from 15 minutes to up to four hours. There is generally the greatest demand on Monday mornings.

To further reduce the inconvenience of a long wait, the Citizenship and Migration Affairs Office is currently working on a solution that will allow clients to follow the live queue online, and hopes to introduce this innovation as early as next month.

As previously reported, PMLP systems have been placed under heavy strain by the Covid pandemic and other factors.

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