Telecoms issues across Latvia on Monday caused by 'human error'

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On Monday, January 9, due to a technological problem, a large part of Latvia's society experienced interruptions both telephone and Internet communications. The crash was caused by a human mistake at the Latvian State Radio and Television Center (LVTRC), Latvian Television reported.

Around 15:00 on Monday, January 9, many Latvian residents experienced an unpleasant surprise. For about twenty minutes, a large part of the society could not call each other or use the Internet freely. The root of the problem was a technical failure in the infrastructure of the Latvian State Radio and Television Centre (LVRTC).

“Services were restored in the order of their importance. Consequently, the services provided to two mobile operators were restored at the outset. Then, electronic communications operators, which also provide Internet services. Then, national government websites and Internet sites, respectively, for other customers,” said Ģirts Ozols, Chairman of the Board of LVRTC.

Meanwhile, for some, the e-signature customer service hadn't been fully restored until the evening.

The human mistake that caused the crash has been identified. However, the LVRTC, given its responsibility for critical infrastructure, cannot mention it publicly at this time.

“An investigation will be carried out, an investigation committee will be working, which will draw conclusions in a relatively short time so that such situations do not recur,” Ozols said.

In light of what happened, the LVRTC will consider another issue, namely, why in the case of one connection having issues the other did not switch on, which would allow the service to continue to be provided.

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