“We take responsibility for the injuries of both passengers,” said Edgars Butāns, head of communications and marketing at Vivi. “We have contacted both passengers and will cover rehabilitation costs.”
Video footage shows that the extended train stopped accurately at the first stop sign, however, with repairs on the railway, the stop sign may not have been positioned correctly.
“Repairs are being carried out at the Lielvārde - Skrīveri stage. There may not have been a correctly positioned stop sign due to repairs, so we have asked [..] Latvian Railways to carry out an inspection,” Butāns said.
Passengers who end up in a similar situation where the train has stopped but disembarkation is not safe are asked by the company to turn to the conductor (that is, if the train has not started moving again already) or use the stop lever. “The conductor will come and contact the driver and point out how to safely proceed,” Butāns aid.
