Tele2 to spend over €0.6m in compensation for roaming disruptions

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The Tele2 mobile operator will spend over €600,000 on compensation to its clients for mobile roaming disruptions reported on August 3 and 4, the company told the LETA news agency August 7.

Tele2 subscribers with postpaid plans who on August 3 and 4 were outside Latvia and were affected by the roaming disruptions will not be charged the subscription fee for August and clients with prepaid plans will receive €10 to their prepaid cards.

Tele2 informed that clients with both the prepaid and postpaid plans would be compensated for all their roaming-related expenses that have occurred between August 1 and 5. In addition to the aforementioned compensation, those clients with postpaid plans who were in foreign countries will receive 100 gigabytes of mobile data which they will be able to use until September 30, 2018.

All other Tele2 clients will be given 20 gigabytes of mobile data which have to be used by the end of August 2018.

Roaming services to Tele2 clients were disrupted on August 3 as a Swedish partner of Tele2 AB telecom group was carrying out a system upgrade. Roaming services were fully resumed by the evening of August 4.

As reported, Tele2 closed 2017 with a turnover of EUR 125.208 million, up 12.6 percent from 2016, and boosted its profit 79 percent year-on-year to EUR 28.693 million.

Latvia's Tele2, founded in 1995, is part of the Swedish telecommunications group Tele2.

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