Krauze-Čebotare, who took over as head of the Latvian Post in August this year, said that the company has a lot of homework that needs to be done, including organizing the internal structure. “The postal service must be able to balance the opportunity to deliver letters and subscribed press at a reasonable price while also finding the opportunity to increase salaries for employees,” Krauze-Čebotare said.
She said the company does not see an opportunity to cut service tariffs at this time, but an opportunity has been found to keep them at the existing level in 2024. A different question is what will happen in 2025.
Krauze-Čebotare acknowledged that customer activity at post offices is falling, so the company is evaluating which post offices earn enough to preserve them and which to switch to providing postal services at home.
She noted that the Public Utilities Commission (SPRK) has developed clear guidelines on how many and where post offices in Latvia should be located, and the Latvian Post even ensures a larger number of post offices in this regard than required.
One of the ways Latvian Post is trying to increase profits and avoid closing departments is also parcel lockers, Krauze-Čebotare said.
