Public transport app problems observed with new ticket launch in Latvia

Take note – story published 1 year ago

At the beginning of the year, Rīga's public transport company Rīgas Satiksme launched a new ticket offer and revised their mobile app. As usual with upgrades, passengers are complaining about issues with money missing from accounts or tickets not working and subsequent fines imposed, Latvian Television's 4. studija reported on January 13.

Problems were indeed observed, confirmed Baiba Bartaševiča–Feldmane, representative of Rīgas Satiksme: “Really, with the transition to a new range of tickets, new types of tickets, problems occurred during the pre-holiday time when we added the new types of tickets to the servers, and this, unfortunately, took longer than planned, and then there were really days when the system was not working, but we had also informed the ticket controllers, we had also announced it publicly.”

Some of the problems regarded the Rīgas Satiksme app; for some time, the app did not show the tickets bought and it was not possible to register the journey.

“If we could have predicted everything, then we wouldn't call it an unforeseen situation. When we realized that the problem was bigger than we had anticipated, we also informed the passengers [..]. The situation changed literally every hour and, as soon as it was restored, we also informed everyone immediately,” Bartaševiča-Feldmane said.

The Mobilly app also has encountered issues with tickets. If someone has got a penalty at the time when the purchase on the app was not working, Mobilly says it will settle the fine. 

“We will certainly help this month [..] because people were not at fault. [..] Even if the penalty has been received, send it to us, and we will help!” said Mobilly's head Ģirts Slaviņš.

“Technology is technology; there may be some things that don't work out. All apps have to work, [..] but there can be sudden unexpected cases,” added Bartaševiča-Feldmane.

As of January 2, there are six types of tickets offered at Rīgas Satiksme instead of the previous 135:

  • A single-trip ticket for €2;
  • 90-minute ticket for €1.50;
  • 24-hour ticket for €5;
  • three-day ticket for €8;
  • five-day ticket for €10;
  • monthly ticket for €30.
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